Customer Service is at the center of everything we do. Whetstone Valley Electric Cooperative is owned by the members we serve. This area of our site will provide you with information to help you report an outage, submit your meter reading, download various applications and forms, obtain maps of our service area, and review our rates and policies.
Our Purpose:
Whetstone Valley Electric Cooperative exists to enhance the quality of life in our service area by safely and reliably providing competitively priced electricity, products, and services to our members and the community.
Our Values:
There are four core values that inspire us, guide us, and define the way we carry out the business of the cooperative. These shared values are the foundation of our commitment to excellence in service and personal achievement.
Integrity - To earn the trust of our members and co-workers, we will work with the highest degree of professionalism and honesty.
Accountability - By embracing cooperative principles, communicating our plans and performance, and taking responsibility for our actions we will work as a team to accomplish our goals.
Innovation - Through education, teamwork, creativity, and embracing new technology, we will find the best ways to provide service and value.
Commitment to Community - As caring partners in the community, we will be leaders in investing time and resources to make our community a better place in which to live.
Our Mission:
Our mission is to provide the highest level of service, quality, and value to our members and patrons in everything we do.
Cooperative Principles
Voluntary and Open Membership
Cooperatives are voluntary organizations, open to all persons able to use their services and willing to accept the responsibilities of membership, without gender, social, racial, political or religious discrimination.
Democratic Member Control
Cooperatives are democratic organizations controlled by their members, who actively participate in setting policies and making decisions. The elected representatives are accountable to the membership. In primary cooperatives, members have equal voting rights (one member, one vote) and cooperatives at other levels are organized in a democratic manner.
Members’ Economic Participation
Members contribute equitably to, and democratically control, the capital of their cooperative. At least part of that capital is usually the common property of the cooperative. Members usually receive limited compensation, if any, on capital subscribed as a condition of membership. Members allocate surpluses for any or all of the following purposes: developing the cooperative, possibly by setting up reserves, part of which at least would be indivisible; benefiting members in proportion to their transactions with the cooperative; and supporting other activities approved by the membership.
Autonomy and Independence
Cooperatives are autonomous, self-help organizations controlled by their members. If they enter into agreements with other organizations, including governments, or raise capital from external sources, they do so on terms that ensure democratic control by their members and maintain their cooperative autonomy.
Education, Training, and Information
Cooperatives provide education and training for their members, elected representatives, managers and employees so they can contribute effectively to the development of their cooperatives. They inform the general public, particularly young people and opinion leaders, about the nature and benefits of cooperation.
Cooperation Among Cooperatives
Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, national, regional and international structures.
Concern for Community
While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members.
Member