Unicoi County Gas Utility District
1414 N. Main Ave, Erwin, Tennessee, United States

• Established in May of 1963 as a municipal corporation pursuant to the Utility District Act of 1937, we provide natural gas service to residents, businesses, and industries within its boundaries.
• Our qualified employees and Board of Commissioners are here to serve you, the customer.
• Our Gas Line System is comprised of 145 miles of Natural Gas Main Line serving over 3,700 customers high quality, dependable
• Natural Gas throughout Unicoi County.
• Our Office provides service to our customers 7 Days a week / 24 hours a day
• Our Goal is to provide Quality, Service, and Excellence in all that we do.

Why Natural Gas

Natural gas is the cleanest burning, most environmentally friendly to use of all fossil fuels.Natural gas is economical, giving you the best return for your energy dollar. See Comparison Sheet  Natural gas is economical, giving you the best return for your energy dollar. Natural gas is homegrown; the majority of all gas used in the U.S. is actually being produced in the U.S. This helps free our country from dependency on foreign energy, making natural gas a patriotic choice.  “Natural Gas, feels warm, is warm!” The heat provided by natural gas wraps you in comfort well beyond the affordable price. Natural gas is your best energy choice, whether drying your clothes, cooking your food, or heating your home or water.  Natural gas increases your property’s resale value.

EXCESS FLOW VALVES

All single residence customers that request natural gas service, that requires the installation of a new or replacement service line, will receive an excess flow valve in that new or replacement service line at no cost to the customer.  An excess flow valve is a device designed to shut off the flow of natural gas automatically in the event the gas service line is broken.  Unicoi Gas Utility District is required to inform our customers that excess flow valves meeting minimum United States Department of Transportation standards are available and that if you, the customer, are willing to pay the cost associated with installation, maintenance and replacement of the valve, we will have an excess flow valve installed in the existing natural gas service line to you. It is not mandatory to have an excess flow valve installed in existing service lines.  If you are interested in having an excess flow valve installed in your existing natural gas service line, please contact us for current cost information. Price quotes for the installation, maintenance and future replacement of the valve will be provided at the time the request is made.

OUR SERVICES

We always appreciate the opportunity to serve our current customers and look forward to serving the future needs of Unicoi County.

• Unicoi County Gas Utility District is here to meet all of your natural gas needs by providing quality natural gas service.
• Unicoi County Gas Utility District will make free service calls, within certain broad guidelines, on customer appliances connected to our mains.
• Moving from one home or business in our Service Area to another?
• To terminate your gas service, simply contact us at 423.743.3195.

Transfer Service

Moving from one home or business in our Service Area to another and just need to transfer the service? Unicoi County Gas Utility District can transfer your service from one residential or business location in our District to another. We simply need you to fill out another application for service for your new location, let us know what weekday to turn off your old location and where to send the final bill on that account.

TERMINATE SERVICE

Leaving our Service Area? Moving to a house that does not currently have natural gas service?  Whatever the reason, we will miss having you as a customer, and hope that you will come back to us as soon as you are able. So, as you leave us, we want to offer you that same exceptional customer service you have come to expect.  To terminate your gas service, simply contact us at 423.743.3195, let us know what weekday date you would like the service to end, and to which address to send the final bill. We will send someone out to read the meter on the day you requested and our office will calculate your final bill, including refunding any deposits or adjusting any levelized billing.  Please remember that if your new home or business is in our service area and simply does not have natural gas service yet, we would love to talk with you about installing new service there and keeping you as a customer.

SERVICE POLICIES

Unicoi County Gas Utility District will make free service calls, within certain broad guidelines, on customer appliances connected to our mains. Every effort will be made to answer all calls in a timely manner and in most circumstances, during regular business hours on the same day. If parts are needed to complete the repair, the parts will be ordered from the manufacturer and installed at the customer’s request and with a charge for parts and labor. Free services available to our customers and communities

• Adjustments and Conversion of Gas Appliance Burners and Controls (No parts needed)
• Gas Light Turn-on and Relighting replacing of mantles and glass
• Disconnection of Residential Appliances (Disconnect and Cap Existing Pipe only–Removal of piping will be charged to Customer)
• Meter Turn-Off
• Furnace and Space Heater Turn-Off
• Seasonal Lighting and Safety Inspection of Gas Heating Equipment (Once per Year)
• Service Calls to Diagnose Appliance problem, excluding Central heating and air units
• Check for Natural Gas Leaks
• Locate Natural Gas mains and service lines in areas of Proposed Excavation