RG&E
89 East Avenue, Rochester, New York, United States

RG&E, a subsidiary of AVANGRID, serves approximately 378,500 electricity customers and 313,000 natural gas customers in a nine-county region centered on the City of Rochester. Affiliated with Iberdrola SA, AVANGRID owns eight electricity, natural gas or combination utilities in Connecticut, Maine, Massachusetts, and New York. The utilities serve 2.2 million electricity customers, 930,000 natural gas customers, and are recognized for safe, reliable energy delivery, excellent customer service, and a commitment to the community and environment.

Reliable Service

Whether youre heating your home, cooking dinner or taking a hot shower, RG&E provides a reliable supply of safe electricity and clean-burning natural gas. Were constantly updating and improving our system, using the latest technologies and materials to ensure safe, uninterrupted service now and in the future.

Were making improvements to better serve our communities

We know you count on us to provide you with the power you need, when you need it, and we take that responsibility seriously. As part of our commitment to provide safe, reliable service to all of our customers, we are investing in our delivery system that will provide additional power to fill growing demand, increase reliability, and accommodate growth and economic development in our service areas.

Reliability Projects

We know you count on us to provide you with the power you need, when you need it, and we take that responsibility seriously. As part of our commitment to provide safe, reliable service to all of our customers, we are investing in our delivery system that will provide additional power to fill growing demand, increase reliability, and accommodate growth and economic development in our service areas.

Well be in your neighborhood - keeping you safe

To ensure the safe delivery of natural gas to your home or business, over the next several months, we will be in your neighborhood conducting a safety inspection of your natural gas meter.  As required for your safety, the inspections will assess the condition of the service line pipe and can quickly be completed.  We appreciate your cooperation as we access your natural gas meter.

Commercial & Industrial Demand Response

Our commercial and industrial demand response programs are designed to reduce electricity consumption during periods of peak use from May 1 to September 30, which will help maintain system reliability in your community and potentially lead to lower electricity prices. Both programs offer two participation and payment options to match your desired level of commitment and benefit.  

• This program gives you advance notice to reduce your energy consumption for planned Events and provides compensation for participation. Events occur on weekdays from 2 p.m. to 6 p.m. 
• This program is available to select customers in parts of our electric service area. Eligible customers receive compensation for participation. Events can occur from 6 a.m. to midnight for a minimum of 4 hours any day of the week. 

Get paid to use less energy

Our Smart Savings Rewards program offers incentives to residential and small business customers when they reduce electricity use during times of peak summer electricity demand, thereby helping to alleviate the strain on New York States power supply.  Participants allow us to make brief limited temperature adjustments from May 1 to September 30 on non-holiday weekdays when summer electricity demand is at its highest. Participation is voluntary and customers can opt out of temperature adjustments at any point by adjusting their air conditioning temperature.