When you need electricity, Reliant is there for you. Our solid foundation starts with our Fortune 200 parent company, NRG Energy, Inc. Together, we are leading energy innovation and working to simplify and enhance the way you power your home, your business and your life.
For Reliant, that means offering more than just electricity. It means providing our customers with innovative "firsts" like electricity plans that include smart thermostats, allow customers to earn credits for reducing their usage during peak hours or offer solar sell-back options. These types of cutting-edge tools and programs help enhance and transform the way you power your life. And that’s just the beginning. Reliant and NRG are working hard to accelerate the pace of innovation – especially in Texas. The future holds great opportunities to lead the field with advancements in energy that connect and empower you – the individual.
We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. Here's how we help:
- Empowering our customers to better manage their electricity usage and cost with innovative plans, products and services
- Leading the nation in bringing innovative, smart energy solutions to customers
- Delivering award-winning (2014 Benchmark Portal Top 10 Call Center Award) service and support 24/7, online or by phone
- Providing 23 million MWh of power annually to retail customers in the U.S.
- Supplying competitive pricing to U.S. businesses as the largest commercial & industrial retail electricity provider in Texas
- Committing to the communities we serve by volunteering 13,000 hours and donating over $2.5M annually to local charities and social agencies
It's easy to tell that we love what we do. It shows in the quality of our product and the culture of our workplace. Our company values reflect this; they ensure that our work and our workplace strive for the best. It's what you've come to expect from us, and it's what you deserve.
Our Values
Our core values provide a framework for all strategies, decisions and behavior. They are the standards by which we STRIVE to conduct our daily business, work with one another and interact within our communities.
- Safety – We embrace safety with an ultimate goal of zero injuries and a focus on preventative safety practices.
- Teamwork – It is essential we work as a team, harnessing the power of our combined skills, outlooks and efforts, to address business opportunities and solve problems.
- Respect for individuals, customers, communities and the environment – We pay attention to and treat one another with respect, strive to be a good neighbor, respect our local communities and respect the environment by working continuously to improve it.
- Integrity – Integrity is central to our open and honest communications with colleagues, investors, regulators, customers and the communities where we do business.
- Value Creation – Our goal is always to create value. Our capital resources, physical assets and professional expertise must be applied in the manner that creates maximum value.
- Exemplary Leadership – Regardless of our positions within the company, we are all leaders. We exercise leadership by developing well-thought-out plans, effectively communicating to all who would be affected and then acting decisively to implement them.
Our History
Reliant has a rich history. Quite rich, in fact! We can trace our roots back to the company that brought electricity to Houston for the very first time. As you might imagine, things were simpler back then. There were no electricity meters, so service was provided at a flat rate. For $3 per month, customers would receive an all-night light.
But despite this modest beginning, the wheels of progress were turning. And in the decades to come, electricity and the men and women of The Light Company, as it was known in those days, would play a vital role in bringing the city of Houston into the 20th Century. Like today, it was all done through an unwavering commitment to service, innovation and community.
Over the course of the next century, not only did electricity provide residential lighting to the city of Houston, it powered the city’s economic development, helped make NASA’s first space walk possible and established the city's preeminent role in the space program.
As the new millennium approached, change was in the air. Competition had revolutionized the telecommunication and airline industries, traditionally dominated by a few major players, and the electric utility industry in Texas was next. This transformation of the electricity industry into a competitive marketplace resulted in a better system for customers, with a new emphasis on consumer choice and, as always, service.
Today, as part of NRG Energy, Reliant is even stronger. NRG's commitment to sustainability, renewable energy, innovation, and community involvement uniquely positions us to create value for our customers, employees and shareholders while enhancing our commitment to preserving the environment. So, as Reliant has done since energy competition began, together, we will continue to provide our customers the highest level of service and constantly seek innovative solutions that will improve our lives and our world.
What We Deliver
Whether you need to turn the lights on in your new home, power up your small business or get an RFP for your large business, we're just a click or call away. Our comprehensive plans, tailored to your particular needs, go perfectly with the wide array of other products we've designed to make your home or business more efficient.
We don't stop at electricity plans. As part of the NRG family of companies, we have access to the power and innovation you need to do even more than save energy. We want to bring you products and services that will make your life easier and keep your business running.
Residential
- Electricity plans — Whether you want to help the environment, save on weekends, get rewarded for smart usage or just not be surprised by high electricity bills, we have a plan for you.
- Solar — If you have solar panels on your home, you'll want the Reliant Solar Sell Back plan, the plan that gives you credit for any excess electricity you return to the grid.
- Moving made easy — We can help make your move less stressful with flexible move-in options and moving tips.
- Protection plans — Whether you have a Reliant plan or not, you can protect your wallet in case your AC, heater, electrical system, wiring, plumbing or appliances need unexpected repairs or replacement. We even offer Surge Protect, in case a power surge or lightning strike damages your appliances or other electrical devices.
- Home Energy Checkup — Reliant customers can request a free snapshot of their home's energy usage, to see how their home is using energy and get tips on how to reduce their usage… and hopefully, their electricity bill.
- Security — Protect and monitor your home from wherever you are, with Security, offered by Reliant.
- Nest Learning ThermostatTM discounts — Get a deal on the coolest thermostat around with plans that include a Nest Thermostat or a $25 discount when you purchase a Nest Thermostat through Reliant.
- Air Filter Delivery — Get air filters delivered straight to your home, right on time.
- Energy-Saving Tips — We're always updating our collection of tips and tricks to help you conserve electricity.
Business
- Electricity plans — We have a wide variety of plans customizable for your business's needs — no matter how small or large.
- Customized solutions — We work with you to develop electricity plans and specialized energy solutions that help you reach your goals and keep your facilities powered.
- Smart Controls — Small businesses can monitor and control their usage with an easy-to-understand monitoring system and thermostat.
- Reliant Business Surge Protect — Plan ahead to avoid the high cost of repairing and replacing equipment and wiring after a power surge.
- Homebuilders, property managers and realtors — Find all the forms you need to manage electricity starts and stops for your residents or clients, along with information about how you can earn ancillary income by partnering with Reliant.
- Channel Partners — We help brokers get the information they need to create contracts more quickly and manage their business more efficiently.
Investors
NRG is at the forefront of changing how people think about and use energy. It is one of the largest solar power developers in the country. A Fortune 200 company, NRG is a pioneer in developing cleaner and smarter energy choices for our customers.
two wind turbines against clouds
As the founders of EVgo, the first privately funded electric vehicle charging infrastructure, NRG is proudly at the forefront of renewable energy, and gives customers the latest smart energy solutions to better manage their energy use.
Our diverse power generating facilities can generate approximately 50,000 megawatts from solar, wind, fossil and nuclear—enough to support nearly 1/3 of the U.S. population. Our electricity providers serve nearly 3 million recurring retail customers. Through our company and our subsidiaries, we serve customers in all 50 states and D.C..
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