Paradigm Software, L.L.C
113 Old Padonia Road,, Suite 200 , Cockeysville, Maryland, United States

Our Company

Paradigm Software, L.L.C. continues to be the leader in the weighing and routing industry by providing state of the art software solutions for over 23 years. Our off the shelf application is the Standard in Weighing & Routing Software. Pair our superior software with an industry leading support staff and you have an unbeatable combination. Paradigm's customers recognize our commitment, dedication and attention to detail and realize a return on investment (ROI) very quickly after implementation.
Paradigm's application was the first Windows based software that was NTEP (National Type Evaluation Program) certified by Weights and Measures in 1997.
Each year Paradigm expands our staff and our customer base due to increased demand for a rock solid application. To date our staff consists of 16 employees and over 700 customer locations across North America.
After 23 years our first customer continues to utilize the CompuWeigh System. Imagine the cost savings of never having to replace your software, while continuing to receive the best industry application and support on the market today.

Our application continues to expand based on industry and customer demands. We understand that each location operates differently and we can customize our application to meet your business needs.
Our product is written using the latest Object Oriented Microsoft COM, SQL and .NET technology (not written in FoxPro or Access – which will slow down over time). This means our product is truly a scaleable and multi-threaded package that provides for the fastest transaction processing in the industry. The system currently runs on Windows 2000 and greater operating systems, including Windows Vista and Windows 7, and supports both SQL Server and Oracle as the database backend.

Our Mission

By developing and incorporating cutting edge technology into our products, our mission is to remain the leading provider of software solutions for the weighing and routing industry. We are committed to our customers and ensuring the products we offer are second to none. From initial contact to the support after installation, we provide our customers with our full attention and dedication in order to maintain a long lasting business relationship. We understand that without the input and support of our customer base, our software will not continue to be the leading choice for the weighing and routing industries.

Support

Paradigm Software, L.L.C. provides our customers with industry leading support. Our online support services require an annual support agreement and an approved login account. In order to access the online support services you must first login. If you do not have a login account, please click here to obtain one.

Users with an active support agreement with us are entitled to the following services:

*Access to the Knowledge Base on this site.
*Direct technical support with our team for the life of the Agreement.
*Software updates to your version of the application from our FTP site.
*24x7 Emergency Support.

The Paradigm Technical Support team is available from 7:00 am to 6:00 pm Eastern Time, Monday through Friday, except holidays. After hours technical support is available by calling the number listed below and selecting the after hours extension to be connected directly to the after hours technician’s cell phone.

Training

Paradigm Software, L.L.C. has developed a comprehensive training program to instruct the scale house operators in the use of the WeighStation program and management in the use of the CompuWeigh™ program. Paradigm Software, L.L.C.’s policy of transitioning from the client’s current software and converting the data prior to the installation will allow the customer the opportunity to be trained using their own account information. This will provide the users with the ability to train on familiar data and relate the training to day-to-day operations at their location. We have found this to be a great benefit for the users in the operation of the software, as this will help generate questions on how to handle certain situations pertaining to their responsibilities.

Training sessions will be conducted over a designated period during which employees will utilize the current version of our operators manual and perform hands on operation of the CompuWeigh™ System at each level of responsibility. A schedule for training your personnel will be mutually agreed upon and every attempt will be made to coincide with current work schedules. Training guides and cheat sheets are provided within the training sessions. Our documentation manuals contain detail and specific processing information.

Training Options

Prior to on-site installation, Paradigm Software, L.L.C. has the capability of providing some initial training and/or demonstrations of the software via the internet. We utilize many different remote connection tools available to provide this overview. The customer would need access to a high speed internet connection in order to utilize this option.

Paradigm Software, L.L.C. offers many training opportunities for its customers. Training support is available to customers as part of their active Support Services Agreement, however in situations where "New User and/or Refresher training" is required, Paradigm Software, L.L.C. will work with the customer to identify the best means available. This could include on-site at the customer’s location, at Paradigm Software, L.L.C.’s corporate office, our annual User Conference or web based training.

Current customers can login to their account and download additional copies of the training manuals, guides and cheat sheets.

Solid Waste

Paradigm Software, L.L.C. has been providing the solid waste industry with state of the art software solutions for over 18 years. From landfills to household hazardous waste facilities our application has met and in most cases exceeded the requirements set forth by our customers.
From one site one scale operations to multi-site multi-scale facilities, Paradigm Software’s solution has delivered.
The CompuWeigh and WeighStation applications are second to none in the industry and improve each day with new features and offerings for our customers.
Paradigm Software's off the shelf application is the Standard in Weighing & Routing Software. Pair superior software with an industry leading support staff and you have an unbeatable combination. Paradigm Software’s customers recognize our commitment, dedication and attention to detail and realize a return on investment (ROI) very quickly after implementation.
Each year Paradigm expands our staff and our customer base due to increased demand for a rock solid application. To date our staff consists of more than 16 employees and over 700 customer locations across North America.
For over 18 years our first customer is still running our application. Imagine the cost savings of never having to replace your software while continuing to receive the best industry application on the market today.