Falconi Energy
29 Boston Road, P.O. Box 301 , Southborough, Massachusetts, United States

Since 1935, Falconi Energy has provided home comfort services to thousands of families in the MetroWest area. When we started, companies like ours were primarily in the coal and kerosene business. Since then, over three generations, we have made the transition to a full-service heating and cooling company, and a leading supplier of premium heating oil and other quality fuels. Yet, we still maintain our small-town values, insisting on prompt, professional, personalized service. We like to say were "big enough to serve you and small enough to know you".  Our employees are dedicated to this service philosophy. They are not just trained to deliver safe, reliable, and technology driven service, but they are trained to understand the concept of true differentiation. When you interact with a Falconi Energy employee, you will meet someone driven to be the best.  Great service is also about trust. Trust that technicians, drivers, and customer service personnel have received the most up to date training available. Trust that service equipment and delivery vehicles are expertly maintained. Trust that when you call Falconi Energy you get everything you could possibly expect and more.

History

In 1935, residents of Southborough were having difficulty getting kerosene deliveries to fuel kitchen ranges and to heat their homes. John J. Falconi, while working at the Southborough Drugstore as a registered pharmacist, heard of the need and decided to do something about it. He arranged with a friend to get deliveries of kerosene to tanks located behind the downtown drugstore block. Residents could then bring their empty five-gallon fuel cans down and exchange them for full ones. This was the beginning of a company called Southborough Oil, the start of something that became an institution in town and has now lasted through three generations and 77 years.  In 1937, John bought a delivery truck and starting making household deliveries. The new decade brought major changes and growth for the oil industry and the world. In 1940, John bought the Adams Coal Company and moved to our present location at 29 Boston Road. Johns brother, James J., joined him and the business was renamed Falconi Brothers. His sister, Eleanor Montagano, became the company secretary. The office was a 12x15 coal scale shed with a small coal and wood heater in the corner. It had no running water. The world was thrust into the Second World War and before the US entered the conflict, John enlisted in the Navy. This left Jim to run the fledging coal and oil business. After spending three years in the horrific pacific theater of WWII on the islands of Pago Pago, Truk, and Funifutti, John returned stateside having attained the rank of Chief Petty Officer as a pharmacist mate. His idea was to make a 20 year career in the Navy, but the continued growth of the family-run business made him choose to come back full time in the late 1940s.  The 1950s saw continued growing demand for fuel oil and automatic heating controlled by a thermostat, leaving no need to stoke the fire with coal or change five-gallon cans of kerosene. Fuel oil sales exceeded kerosene in 1951. Tilio Falconi, Johns older brother, came to work and soon learned the service trade of the oil business. As the town grew, so did the local businesses. In 1952, our present office building was constructed. Most of the lumber and beams came from salvage of the General Mills grain store located next door after a fire destroyed a big portion of the complex in 1951. In 1955, the business had three oil trucks, two service vans, two coal trucks, and eight employees. In 1957, tragedy struck when James J. died suddenly of a heart attack at the age of 47.  The new decade of the 60s saw a complete transformation from coal to oil and kerosene sales declined rapidly. The winter of 61-62 was the start of the snowiest decade on record. Tragedy struck again in 62 as Tilio Falconi died of a heart attack in April at the age of 52. By the end of the decade we offered oil sales, propane sales, and HVAC service. The company had four oil delivery trucks, four service trucks, two propane trucks, and was completely out of the coal delivery business. The main office was renovated and enlarged. Johns wife, Ann (Nancy), juggled raising five boys and, along with Eleanor Watkins, handled the office duties.  The 1970s gave us two Arab oil embargos, wage price freezes, and the doubling of the price of oil almost overnight. Four of John and Nancys sons entered the business. Falconi Brothers was incorporated in October 1971, made its first acquisition by purchasing D&F Fuel of Marlborough, and added 80,000 gallons to its existing bulk plant, giving it 110,000 gallons of fuel storage to feed the increased demand for heating oil by consumers. The first embargo proved to be a challenge never seen in the oil industry. People found ways to conserve and alternate fuels (wood, solar, coal) became more popular.  Rick Falconi left in 1976 to form a solar heating business. A second embargo drove the price up even higher. Conservation of energy (oil, gas, electric) became a major focal point for consumers. Towns shut off many street lights; holiday celebration lighting became almost non-existent. Waiting in line for gasoline became a way of life in the late 70s.  The onset of the 80s brought great promise and a feeling of relief that perhaps the worst was behind us. New equipment was added each year. The company bought its first diesel powered delivery truck, nearly twice the size of the older ones. A new push was made to sell heating equipment and energy conservation related products. John J., the founder, started turning over the day to day operation to his three sons, John, David, and Jimmy. The company went computerized for billing and delivery forecasting in 1984. The fleet became radio dispatched. Air conditioning sales and service were added in 1988. The office underwent a major facelift and renovations in 1988. All facets of the business continued very good growth as the MetroWest area (as it is now called) saw rapid growth and commercial expansion. John H.s son, John Jr., came to work, making him a member of the third generation to be involved in the family business.  The 1990s brought the purchase of the B&G Fuel Company of Marlborough. This was the first of three acquisitions over the next 10 years and it added 400 new customers and another delivery truck. The company then had five delivery trucks, four service vans, and a truck and crew dedicated to installations of boilers, furnaces, and air conditioning equipment. John J. Falconi, founder, passed away in 1991 at the age of 77. The year of 1996 brought a major change. The original storage facility constructed in 1952, updated in 1973, was razed. Installed was a state of the art storage plant. The tanks were double walled, urethane coated, and monitored by an electronic computer system for inventory, delivery, water, and environmental protection. A Texaco full serve gas island was the focal point. Falconi Brothers was then a major gasoline and diesel fuel destination for the surrounding area. David Falconi left the business in 1997, leaving John and Jimmy to run the 62-year-old petroleum and HVAC enterprise. In 1998, we bought the L.A. Seymour Heating Company of Marlborough. Johns daughter, Deb, came to work offering the future of the company to be passed to another generation with John Jr. and Deb learning the Falconi way of customer service with a friendly smile and Ill be right over” 24/7 service.  The new millennium brought more expansion. The Comey Oil Company of Westborough was purchased in 2000. The acquisitions in the last two years more than doubled our size and number of oil heat customers. Now serving Southborough and 17 surrounding communities, we became a major force in the home comfort industry. A few months after taking over Comey, a major setback occurred. This one would forever change the working operations. John H., diagnosed with cancer, was forced to take a leave of absence. After long and difficult treatment, operations, and lengthy recovery, he returned in the summer of 2001. John, a true and steady force for 30 years, a huge part of the success and drive behind Falconi Brothers, could not fend off the next bout with the horrible disease. John, a highly successful and regarded NASCAR racecar driver having won many races all over New England, competing at NASCARs most famous venues, Daytona, Charlotte, Martinsville, and Pocono, against the elite of stock car racing, could not win the race against the sickness he fought so hard, leaving us way too young at the age of 53. Jimmy continued to run the business with a heavy heart and the invaluable help of John Jr. and Deb. Falconi Brothers now has more than 20 employees, as well as a modern, well maintained fleet of nine delivery trucks, eight service vans, and two installation vehicles serving 3,500 customers in the MetroWest/Worcester area. Rebranded today as Falconi Energy, we offer gas, propane, and oil fired heating and domestic hot water system service and installation, as well as complete HVAC service and installation. We like to think were “big enough to service you, but small enough to know you”, still providing that friendly Ill be right over” 24/7 service when needed. Most of our employees came to work for us and have never left. Two of our most recent retirees made a career here and worked for more than 40 years. We find that our customers do the same thing. Many of them have been with us for multiple generations.

Fuel Oil

Over 10 million households enjoy the safety, reliability, and eco-friendliness of oil heat. Did you know that new oil heat technology produces efficiency ratings that exceed 92%? These products earn EPAs Energy Star® endorsement. Not only are these heating systems eco-friendly, but they are also economical. In fact, the same number of oil heat consumers today are using millions fewer gallons than a generation ago. Most importantly, oil heat is safe and reliable, so you can heat your home with an energy source you can trust.

Price Protection Delivers Certainty

Energy prices can rise and fall sharply in this economy, causing consumers to pay more than necessary for oil heat. Falconi Energy takes the uncertainty out of fuel buying with price protection programs that lock out uncertainty. You can choose between a "capped price" that wont increase but can decrease, and a "fixed price" that will not increase or decrease.  Our most complete price protection program, ValueShield, combines a capped price with a monthly payment plan for the ultimate option in protection and convenience. ValueShield customer can also save $0.05 on each and every gallon just by paying on time by cash, check, credit card, or save $0.10 by ACH (automatic debit).

A Two-Way Commitment

Price protection is a two-way binding commitment. Falconi Energy honors our prices, regardless of how high they go. At the same time, the customer agrees to purchase all the oil we have purchased for them. Our suppliers expect us to uphold our purchase commitments, and we ask the same of our customers. Please use this page to guide you in choosing a plan. Youll find each buying option explained, complete with its honest pros and cons.

Natural Gas Heat

Our natural gas customers like the fact that we are local and available. Falconi Energy is your local service provider and this can make a significant difference, particularly if you need emergency repairs.  We service the spectrum of gas heating units, and our annual tune-up will help assure that your system is operating at peak efficiency. This also means that filters, critical to clean indoor air quality, are replaced and maintained each year. A properly maintained gas system can also increase the life span of the equipment and can keep energy usage as low as possible.  Consider our Natural Gas Service Plan and you will have service from a local provider that is there for you.